Telkom - worst service of my entire life!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

On the 7th May I placed an order for wifi on line. I was contacted the same day and provided all of my details, even though I had provided the very same details on line. After contacting the call centre several times, I was eventually told that the process can take up to 30 days. On the 7th June I then emailed asking for a resolution. I received the below response the same day: The order was processed accordingly and the landline number allocated as an error and therefore Incident logged for IT to assist ref ***. Regards Telkom Outbound Query

On the 10th June I then emailed again asking for clarity and timelines. I received the below response the same day: There is no feedback from IT. We have escalated once again for feedback regarding installation. For urgent assistance please call 10210. Regards Telkom Outbound Query

On Tuesday 11th June I received a call from Telkom, with more delaying tactics and no firm response. I emailed again on the 13th, 14th and 18th June. I received the below response on 19th June: We do understand the frustration with regards to the waiting of an order. We have just received feedback that the landline number allocated to your order by technical is incorrect and needs to be changed. We can either re process a new order or wait for IT to change the telephone number. Please advise. Regards Telkom Outbound Query

I responded on the same day. I then received a call from another one of the Telkom reps on the 25th June. He was very helpful and apologetic. Never heard from him again though, despite all of his promises. On the 26th June I again queried the status of my order but this time asked for a supervisor or manager to intervene. By this time I realised that I was unable to call 5 digit numbers from work anymore, for some reason. I mailed again on the 1st July, with no response. At some point I asked my mother to call on my behalf, she has spoken to approximately 5 different reps, all promising her / me that the order will be prioritised and resolved. Last week Friday the 4th July, my mum called again and shared her dissatisfaction with the rep, who then subsequently hung up on my mother.

Today I received a call from the call centre saying that my order was placed on the 29th June. My order was placed on the 7th May!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I then asked to speak to a manager and was told that a call will be logged for a manager to call me back and this can take up to 48 hours. I was then given an email address that did not work, ***

I have never experienced such pathetic service in my entire life.

I’m actually in shoc****!!!!!!!!!!!