Telkom worst service

Hello Peter

I have had the worst experience with Telkom for over two weeks now.i have logged calls dating back the 18th March(this they have a record of) but to date I am promised service resolution to no avail.yesterday Igit a call from Zinhle who is apparently part of the technical team who promised to once again escalate to the technical team for assistance and nothing has happened once again.I visited the Telkom woodmead branch to seek help but found myself back in contact with call centre where a Sophie Makhubela who read everything that has been logged and nothing about resolution then she further more suggested to refer it back to the *********** Zinhle.maybe hoping she might have a change of heart and actually action my problem.At this point I’m asking her to terminate the contract that I have had with them (5+years) and she tells me because she doesn’t have a reason from the technical team that isn’t coming to help she then will have to charge me for the router.. At this point I’m back home after 3 hours of back and forth with the contact centre and Regional manager at Woodmead who is to try his luck tomorrow and hopefully something will give.until then I have no WiFi,the debit order will go through whilst I don’t have service and I can’t terminate after so many attempts of seeking help because I again my incur the cost of cancellation or opt to stay and pay for no service.

The most appalling of service and continuation of the saga where I now have to add them to my prayer list whilst I pay them under duress.

Fundi