Telkom, worst ‘service’ ever…get your house in order!

I ask with tears in my eyes…how does Telkom consistently prove to be a ************* company and maintain business?

how do I contact the Telkom accounts/billing department? There are no contact details available to speak to a physical person?!

I received a notification on the Telkom mobile app in December 2021 asking if I would make an early payment via EFT.

I agreed and followed the instructions to process the EFT and my payment went through.

Yet, Telkom proceeded to process a debit order a few days later on 1 January 2022. I reversed the Telkom debit order because I had already paid. On 15 January 2022, even though my EFT was now reflecting on my App Portal, Telkom yet again processed a debit order which I again reversed.

This morning I noticed that the debit order for 31 January 2022 did not occur and I phoned Telkom Customer Care…the agent I spoke to said I should make an EFT payment again for an “arrears amount” for January which I am in agreement of.

But the agent could not assure me that another debit order would not be processed by Telkom. He also said that due to me reversing the December debit orders done in January, I would be charged an additional fee of R202 for the “returned payments” - he said that the additional fee would reflect on my next invoice for February?

How can I be penalised for making an early payment????

Telkom agent I spoke to said he could not assist and that as he is ‘not employed by Telkom’, he was not aware of who I should speak to, to resolve my billing issue - he also refused to give me his Supervisor’s info or contact details?!? …4 hours later and I am still waiting to be contacted by someone.

I did not owe anything to Telkom in early January because I did an EFT payment, so I do not agree with the additional fee, the debit orders were reversed by my bank by my request as Telkom was attempting to take more money than I was requested to pay!