1 reviews | Active since Mar 2012
TELKOM : WORST SERVICE EVER USELESS AND ***********
<p>I subscribed to a Telkom Adsl contract uncapped and it was installed on 9 November 2016 ar a cost of R600. On the day of the installation they called and said they are on there way I waited for an hour. Three arrived to do the work of one person and it took them 4 hours. They left at lunch and came back eventuality a hour and a half later. i had had to return to work. At 3 they called and said the installation is finished nad I can just call Telkom to have it activated. I said they must wait and I will come home and do it with them to make sure that it works and they said no its easy and there wont be any problems. That night I spent more than an hour on my cell phone at my cost to speak to Telkom without any success. They logfed a call and till today no one had vontactef me. Eventually I had to get a outside party to come and assit me because telkom was ***********. The wifi worked but the signal was not very strong and I had to switch the modem on and off regularly to make it work. I reported it ti telkom and they said that I should get an extender. so my question is why do they give me a product that is not working properly and I paid R600 plus monthly fees and then have to buy another device because their device is not working. Today 1 December 2016 the wifi was not working despite switching it on and off. I called Telkom and spent 47 minutes on my cell ant my cost to try and solve the problem without any success once again. The agent informed me that the modem ciuld be faulty and I had to take it to a telkom store to have it checked out. Again its there fault and now I have to use my time and petrol to sort out their bad service. The telkom agent furthermore informed me that he could log a fault but then I would have to pay the call out fee of R200. why did I pay the R600 for sonething that is not working and now I have to continue running up costs to solve your issues and pay for your bad service. Furthermore I received my bill. The service was initiated on 9 November 2016 but there was calls made on the line on 21 October 2016 for which I was billed. How is that possible. I logged a query and they informed me that the vosts are not a big issue its not R2 million and that they will reverse it. That is not the issue . The issue is how do you bill me if the libe is not active...who else then has access to the line.</p> <p> </p> <p>I am not even a month with Telkom and this is the appalling service I receive. I do not want your product or your faulty equipment. Come and take your trash and stop the contract. </p> <p> </p> <p>MY ADVICE TO ANYBODY THAT IS LOOKING FOR WIFI...STAY AWAY FROM TELKOM THEY ARE UTTERLY *********** AND USELESS.</p>
Dear Keagan
Thanks for you promt response it is much appreciated. I am aware that Telkom do work over weekends and I anticipated that I would have at least received some feedback from Telkom but again I was disappointed with the company once again. After I spent nearly an hour on my cell previously with Telkom and the assured me the line was fine when you spoke to me you checked the line and confirmed that it was faulty. Thus the telkom call centre are blatant *****. How can I proceed with telkom for the next 24 months if they lie to me. provide me with no assistance to get my problem . ..no their problem and faulty equipment. It is a breach of contract by telkom because i pay good money not monopoly money on time but you deliver service thet are inferior, faulty and not as agreed to in the contract.
The contract is not even a month old. I am protected by the consumer law and i would like to cancel my contract and you must remove your faulty equipment and not chagre me for the router because it is not working. I will only pay for thd days that the line anc the router was operational. So I need a recalculation on my bill. Telkom advertise on their voice service that "you will not be charged for periods where the service from telkom is not operational" So keep your promise and please dont lie again.
Due to conract breach form telkom's side I will not accept any penalties for cancellation of the contract.
Please comr back to me regading my statements and requests and prove that telkom is a organisation that operates in a fair and reputable trustworthy way.
Thank you
Dear Keagan
Thanks for you promt response it is much appreciated. I am aware that Telkom do work over weekends and I anticipated that I would have at least received some feedback from Telkom but again I was disappointed with the company once again. After I spent nearly an hour on my cell previously with Telkom and the assured me the line was fine when you spoke to me you checked the line and confirmed that it was faulty. Thus the telkom call centre are blatant *****. How can I proceed with telkom for the next 24 months if they lie to me. provide me with no assistance to get my problem . ..no their problem and faulty equipment. It is a breach of contract by telkom because i pay good money not monopoly money on time but you deliver service thet are inferior, faulty and not as agreed to in the contract.
The contract is not even a month old. I am protected by the consumer law and i would like to cancel my contract and you must remove your faulty equipment and not chagre me for the router because it is not working. I will only pay for thd days that the line anc the router was operational. So I need a recalculation on my bill. Telkom advertise on their voice service that "you will not be charged for periods where the service from telkom is not operational" So keep your promise and please dont lie again.
Due to conract breach form telkom's side I will not accept any penalties for cancellation of the contract.
Please comr back to me regading my statements and requests and prove that telkom is a organisation that operates in a fair and reputable trustworthy way.
Thank you
Out of frustration because not telkom or their social media rep came back to me I once again called telkom to find out what is the status of my fault resolution. after holding on for hours the guy at technical support answer. I gave him my details with the case number and the escalation number. He informed me I should just hold on. I waited for more than 7 minutes and then someone answered. But it was not him the useless agent put me through to sales. Because either he is to *********** to deal with the problem or he does not understand how to reconnect to the customer that you kept waiting for ages. Telkom is useless useless. Close your doors you have no idea about proper and efficient service delivery.
I suppose you are never going ton fix my issues that I have been billed for in advance or answer any of my questions. So I will not be paying the bill and we will settle this in court I suppose. also be aware that now I will be going to all social media with the facts and explain to them the extent of your incompetence
Out of frustration because not telkom or their social media rep came back to me I once again called telkom to find out what is the status of my fault resolution. after holding on for hours the guy at technical support answer. I gave him my details with the case number and the escalation number. He informed me I should just hold on. I waited for more than 7 minutes and then someone answered. But it was not him the useless agent put me through to sales. Because either he is to *********** to deal with the problem or he does not understand how to reconnect to the customer that you kept waiting for ages. Telkom is useless useless. Close your doors you have no idea about proper and efficient service delivery.
I suppose you are never going ton fix my issues that I have been billed for in advance or answer any of my questions. So I will not be paying the bill and we will settle this in court I suppose. also be aware that now I will be going to all social media with the facts and explain to them the extent of your incompetence