1 reviews | Active since Feb 2011
Telkom worst service ever, no one can help!!!
<p>I have been dealing with Bianca Delo who has changed my contract to a month to month as of 1 Dec. Dec and Jan my month to month data and mins was allocated fine, for the month of Feb nothing was allocated. After emailing Bianca Delo the next day the mins was allocated but the data is not allocated. I have sent Bianca Delo 5 emails and she reads them but does not reply. I have called the call centre on 081 180 spoken to Noniko Changi who logged a case for Bianca Delo to contact me still nothing. I have complained on twitter and they say they looking at it – its over a week now and the twitter team at Telkom is still looking at resolving my complaint. I have even called the call centre again and spoke to Zama who said her manager is busy and he will give me a call – Lutando Ngobo I am still waiting for your call!!! It’s now over two weeks that no one at Telkom can resolve my complaint – Telkom your client service sucks!!! Here are my 2 case numbers ********** 9 and ********** 4. Can someone at TELKOM sort my complaint out!!!!!</p>
Hi Busi,
Please note that when the deal was offered to me by Bianca she said that I will get the 1GB data for 6 months as it is a promotion and I have this on email . I did receive the 1GB data for Dec and Jan but not in Feb, if the promotion has changed I should of been communicated. Kindly note that Bianca is reading all my emails I send to her but not responding to me. I will publish this email on Face book and all social media platforms if my complaint is not resolved in the next 24hours.
Hi Bianca,
Thank you!
Regards
Cliffy
**********
From: Bianca Delo (B) **********
Sent: 23 November 2016 03:55 PM
To: Ramgulam, Cliffy
Subject: RE: notice: contract number ********** cancelled and the number moved to prepaid
Good day
Trust all is well.
Kindly take note that the below has been noted.
I will do the change for you effective as from the 1st of December.
Kind regards,
Bianca Delo /Retentions Agent
E-mail **********
Tel :081180
Web :www.telkommobile.co.za
Exercise your willpower to change your direction in life.
Please feel free to rate my level of service on: http://hellopeter.com/write-report?rep%5Binclination%5D=0&rep%5Bcompany_name%5D=8ta+%2F+Telkom+Mobile&rep%5Barea%5D=Call+Centre&rep%5Bcountry%5D=168&rep%5Bcompany%5D=774504&rep%5Brespond%5D=1&submit=Continue
From: Ramgulam, Cliffy **********
Sent: 21 November 2016 02:43 PM
To: Bianca Delo (B)
Subject: RE: notice: contract number ********** cancelled and the number moved to prepaid
Hi Bianca,
I trust you are well.
I have another contract with Telkom ********** 212 that I would like to move to the below deal once the contract has come to an end.
Please can you confirm when will the contract on ********** 212 come to an end?
My ID is ********** 175082.
sim only deal for R107.50,that will include the below
-100 all net minutes
-150MB all network data
-5 for 50 sms’s
-1GB for 6 months at no charge
-unlimited Telkom mobile to Telkom mobile calls for the first 12 months.
-you have an option to on a top up or continue on a normal
Regards
Cliffy
**********
From: Bianca Delo (B) **********
Sent: 05 August 2016 10:44 AM
To: Ramgulam, Cliffy
Subject: RE: notice: contract number ********** cancelled and the number moved to prepaid
Kindly confirm your id number for security purposes.
Kind regards,
Bianca Delo /Retentions Agent
E-mail **********
Tel :081180
Web :www.telkommobile.co.za
Exercise your willpower to change your direction in life.
Please feel free to rate my level of service on: http://hellopeter.com/write-report?rep%5Binclination%5D=0&rep%5Bcompany_name%5D=8ta+%2F+Telkom+Mobile&rep%5Barea%5D=Call+Centre&rep%5Bcountry%5D=168&rep%5Bcompany%5D=774504&rep%5Brespond%5D=1&submit=Continue
Hi Busi,
Please note that when the deal was offered to me by Bianca she said that I will get the 1GB data for 6 months as it is a promotion and I have this on email . I did receive the 1GB data for Dec and Jan but not in Feb, if the promotion has changed I should of been communicated. Kindly note that Bianca is reading all my emails I send to her but not responding to me. I will publish this email on Face book and all social media platforms if my complaint is not resolved in the next 24hours.
Hi Bianca,
Thank you!
Regards
Cliffy
**********
From: Bianca Delo (B) **********
Sent: 23 November 2016 03:55 PM
To: Ramgulam, Cliffy
Subject: RE: notice: contract number ********** cancelled and the number moved to prepaid
Good day
Trust all is well.
Kindly take note that the below has been noted.
I will do the change for you effective as from the 1st of December.
Kind regards,
Bianca Delo /Retentions Agent
E-mail **********
Tel :081180
Web :www.telkommobile.co.za
Exercise your willpower to change your direction in life.
Please feel free to rate my level of service on: http://hellopeter.com/write-report?rep%5Binclination%5D=0&rep%5Bcompany_name%5D=8ta+%2F+Telkom+Mobile&rep%5Barea%5D=Call+Centre&rep%5Bcountry%5D=168&rep%5Bcompany%5D=774504&rep%5Brespond%5D=1&submit=Continue
From: Ramgulam, Cliffy **********
Sent: 21 November 2016 02:43 PM
To: Bianca Delo (B)
Subject: RE: notice: contract number ********** cancelled and the number moved to prepaid
Hi Bianca,
I trust you are well.
I have another contract with Telkom ********** 212 that I would like to move to the below deal once the contract has come to an end.
Please can you confirm when will the contract on ********** 212 come to an end?
My ID is ********** 175082.
sim only deal for R107.50,that will include the below
-100 all net minutes
-150MB all network data
-5 for 50 sms’s
-1GB for 6 months at no charge
-unlimited Telkom mobile to Telkom mobile calls for the first 12 months.
-you have an option to on a top up or continue on a normal
Regards
Cliffy
**********
From: Bianca Delo (B) **********
Sent: 05 August 2016 10:44 AM
To: Ramgulam, Cliffy
Subject: RE: notice: contract number ********** cancelled and the number moved to prepaid
Kindly confirm your id number for security purposes.
Kind regards,
Bianca Delo /Retentions Agent
E-mail **********
Tel :081180
Web :www.telkommobile.co.za
Exercise your willpower to change your direction in life.
Please feel free to rate my level of service on: http://hellopeter.com/write-report?rep%5Binclination%5D=0&rep%5Bcompany_name%5D=8ta+%2F+Telkom+Mobile&rep%5Barea%5D=Call+Centre&rep%5Bcountry%5D=168&rep%5Bcompany%5D=774504&rep%5Brespond%5D=1&submit=Continue