Telkom!!!! Worst Service ever!! can't complain about service, because there's NO service!!!!

Item: Telkom
Rating: 1
Author: Linda V

Business lines been down since Friday the 4th. Lines were reported. Reference 51CTZ030418, Every time we phone we get the response they are escalating the fault, but it stays at that. references received 17399, ********** We don't get any feedback what so ever, and in the meanwhile we are loosing business. Who's liable for all the business we are loosing? I think Telkom should reimburse us for the business lost. How can a company function without telephone lines.

This is complete unacceptable.

Helpful (0)

Replies (2)

Linda V's updateReviewer Update

10 May 2018, 10:22

Still no reply, 5th day in a row with out lines. unacceptable, will we be reimbursed for the time without lines and what about the business lost!!!!!!!! At least phone your clients back with a excuse rather than ignoring our complaints completely.

Linda V's update10 May 2018, 10:22

Reviewer Update

Telkom's replyOfficial

23 May 2018, 13:02

We sincerely apologise for the inconvenience.

Your fault has been link to a cable fault in our area. We sorry to say that cable will not be replaced in your area. Your will be converted to alternative service. One of our representatives will contact you, alternative you can go to your nearest Telkom store.

Interaction ***

Regards

Hazel

Telkom Social Media Team

Telkom's reply23 May 2018, 13:02

Official

We sincerely apologise for the inconvenience.

Interaction ***

Regards

Hazel

Telkom Social Media Team