TELKOM - WORST SERVICE EVER- BELOW ONE STAR !

I am so appalled by the service of this company!! for the past 2 days i have been trying to sort out my grans account who is 93 years old!!!! You guys do not send billing and then you just suspend . you call through to billing and get through to technical over and over it goes - this is now day 2 of this - billing blames technical , technical blames billing ! we have paid the account and all I have asked is why I cant link the account on the telkom platform so I can just monitor the account and do her payments for her going forward online instead of having to call- there intro message literally says if account is in arrears then please log on to portal !!! but it doesnt allow you to link !!! and technical says this is billing !! lol so their billing are I.T qualified??????? there is never a team leader or call centre manager available and the agent literally hangs up on you !!!! I am TRULY BEYOND DISGUSTED!!!!!! this is absolutely disgusting !!!! please if anyone is thinking of using Telkom do not!!!!! they have the worst service ive ever seen . i expect a call from a manager but highly doubt that will happen - p,s- i have worked in an international and national call centre - a TEAM LEADER should ALWAYS be on the floor for ESCALATIONS!!!! GET YOUR ACT TOGETHER GUYS!! AND TO HANG UP ON A CLIENT IS DISGUSTING - I WASNT RUDE I WAS FRUSTRATED AND RIGHTFULLY SO !!! DO NOT USE THIS COMPANY IN MY OPINION