Telkom - worst service ever!!! Battling since 13 Oct 2016 to get problem solved!!!

My Telkom Wifi problem!! On 10/10/2016 - Reported that WI-FI is not picking up any signal . I have made numerous calls (I have a list dates of every call and promises made) to Telkom to sort out my WIFI. I have taken my router to a Telkom shop to get tested, it worked fine there. In Feb. 2017 they promised to replace my router (for bad services rendered and the waiting period to be solved - yeah right!) and bring an antennae to install on the roof. The contractor came - without a replacement router - the antennae's fittings did not fit on my own router. They could not solve it. After numerous calls made again and promises received from Telkom, up till today, the 16th of August 2017 (10 MONTHS LATER) the problem is still not sorted. In the meanwhile, I have changed my banking details AND notified Telkom 3 times of my new banking details. They did NOT deduct the R199 from my new bank account for 3 month's. I phoned them again to query this and they promise to fix it. In June when I was getting nowhere with Telkom, I emailed ICASA and a Mr Malebusha sent me an email to say that he has escalated the problem to Telkom ( a Mr Breda from Telkom, Port Elizabeth). Mr Breda phoned me once and promised to look at the problem. When I contacted him again after hearing nothing, he said the following - quote "Please be advised that there is a TAT(Turn Around Time) for a technician to be assigned to your network related issue. Please be advised the account ********** 42 is currently suspended due to non-payment therefore no connection would be possible ". The audacity!!! I have changed my banking details 3 times with Telkom, but have been paying every month. including October 2016, BUT GOT NOOOOOO DATA for the money I have paid every month. Now they won't fix their problem and compensate me? I have been using my cellphone data (which is definitely NOT Telkom) all this time and it has cost me a fortune as I do work from home as well and need the Wifi every day! Can you please help me in sorting out this problem as I do not know where to go from here - fighting fire with fire!