Telkom worst service ever

<p>My telephone line has been off since the 1st March and its now the 7th. Despite logging calls, telephone calls and a pointless online chat room , there has been no progress. What i dont understand is that they send sms's as make promises. on three occasions we were told a technician would come out, and each time we contact Telkom we are asked "" did the technician not contact you?"as if they are surprised. The ripple effect of not having a line, is no internet connection, my kids having to buy data to do assignments etc. Does Telkom discount on a pro-rate for the days we did not have connection? This is the worst service delivery by far. Do they actually employ technicians because everyone I speak to has the same complaint and says they waited so long to see an actual technician come out . </p>