TELKOM-WORST SERVICE EVER!

<p>I booked my Apple iPhone in for repairs on 17th October at The Glen branch, and received an SMS (on my daughter's phone) stating my phone had been booked in. After not hearing anything from them for two weeks i went into the store to enquire why it was taking so long. It took them over 25 minutes to find out that my phone had been returned to The Glen branch, un repaired, because i had ignored an SMS from the repair centre to deactivate my pin. I never received any such SMS! I asked them when this SMS had been sent and they said on 17th October at 9:49 am, this was the exact time i had booked my phone in! The SMS was just a confirming SMS that my phone was booked in! No other SMS was sent to me via my daughter's phone. Anyway, i had to go to the iStore in The Glen to deactivate my pin, i asked them to deactivate everything, Pin, Find My Phone, iCloud, everything so this would not happen again. I then go back to Telkom to re-book my phone in. This was on 25th October at 11:46am. I asked to speak to a manager as i was upset that no one sent me this SMS saying i needed to deactivate the pin and no one from The Glen branch sent me an SMS to say my phone had been returned to them over a week ago unfixed! I emailed the device manager and received a reply saying that this booking was being tracked, this was on 31st October. I then get an email saying i ignored an SMS so my phone was returned to Telkom at The Glen. I explained i never received any SMS and was then told i should have given an alternate phone number, i rep**** that i did give an alternate number. By the 4th November i had not heard anything so i emailed again, no reply, on the 8th November i sent another email, by now i am angry. I get a reply on 9th November asking for a job number or imei number which i sent. I then get a copy of the job sheet showing i had 'missed collecting my phone twice'. The job sheet shows the date and times i supposedly 'missed the collection' as being the exact dates and times i had booked my phone in! The SMS's i received were the confirmation SMS's of the phone being booked in. There was no other SMS! I sent back a very angry reply explaning this and have not heard anything. I went into The Glen to enquire and was told their records show the phone was still at the repair centre. So where is my phone? Why did the repair centre not SMS me to tell me to deactivate pins and why did the Glen branch not notify me when my phone was returned un fixed? It apparently has not been fixed for some reason. It has been 4 weeks and i am now so angry i don't know what to do. I asked them to dissolve my contract so i could go to another service provider and get a new phone or they must give me a new phone but i have had no reply. This is a joke of a company, no one knows what they are doing! In the meantime i don't have a phone but iam still expected to pay my monthly subscription! What is going on there?</p>