Telkom - worst service ever

I have never experienced such poor service in my life! Me and my boyfriend recently moved from one suburb to another in Port Elizabeth - we were informed that we need to inform Telkom 2 weeks in advance of the move to get everything in order for the move of the ADSL line, which we did. We have been in the new house now for 3 weeks and still no Internet!!!!

Everytime we query there's a different excuse for them not being able to do it yet. My boyfriend needs to have internet for his work and due to this poor service he needed to make alternative plans for internet connection - yet again at our expense. Furthermore we have spent over a R 1 000 by now to lay conduit and fittings and stuff, as instructed by Telkom, as they are apparently not supposed to do that kind of thing!

We are a year into the contract and in this year, they couldn't even manage to get the bill correct 1 month. We are visiting the Telkom branch each and every month to get this sorted!

There is one very friendly lady working there that always tries her best to assist us, but unfortunately everything else is ****. Even the Manager of the branch rejects a person's call with an automated message stating that she is in a meeting. She does not even have the decency to return a call!!!!

The latest bill came and we are still being held liable to pay for the month, yet we haven't had internet since the 1st of May. How does that work?

Absolutely pathetic!!!!!