Telkom - Worst service ever!!

What terrible service! I signed up with Telkom for a month-to-month broadband service for my son who is studying at Stellenbosch. The broadband did not work properly from day one and when they eventually sent a technician he said that the installation was not done properly the first time round. (I had to pay for that installation). The broadband and phone line have not been working for months now. I decided to move to a different service provider and signed up with Afri....... They told we that I must request for the Telkom line to be moved to a holding pool so that they can take it over. I tried via the Telkom website but nothing happened. I went to their customer centre and was informed that they cannot do it, it must be done via the internet only. I tried that again but to no avail. I finally decide to phone them. I was transferred from one department to the next and after 2 hours on the phone , I asked to speak to a manager. The call was placed on hold and was never answered by the manager/supervisor. I am currently paying Telkom for a service that doesn't work, Afri... for a service they have not been able to take over yet and I have to buy my son data so that he can use his cellphone to get internet access for his studies.