Telkom worst service ever

I'm very unhappy about the service of Telkom, one will think that this major company existing for so many years they will be way more advance than they actually are with their payment system. I received my monthly bill for August, i have been in arrears on my account for an amount of R1488, which i paid before the new statement was issued and my payment does not reflect on my statement, when i phoned they said they can see the payment of R1488 on their system. I made another payment R2762.09 on the 8th August 2018 which were the new months amount due, i were 2 days late with the payment and the moment i paid, my lines got suspended, so it seem like the moment you pay your account, your lines get suspended and when you call they tell you the lines can only be opened up after 24 - 48 Hours after payment was made, it has been 48 hours but lines are still suspended, when you visit the Telkom Shop, they tell you they cant assist you with your billing query, you must call the call centre, but when you call the call centre, you wait like an hour for someone to pick up the phone and then they still cant help you with you payment query, you just cant get anywhere with Telkom, nothing get sorted out from Telkom, they just tell you to phone the next day to see if the payment does reflect and then you must just wait another hour for them to pick up the phone. This is really very bad service, especially from such a big company like Telkom, with companies like DSTV, you get connected immediately when payment was made, one will think that Telkom will have the best systems in place, but that doesn't seem like it is the case here