Telkom worst service ever

The worst service ever. I logged a request to move my landline on 12 June already. By the first week of July I phone to see the status as I was supposed to get a sms with an installation date already. I was told there is a problem with my address but nobody tried to get hold of me to clear this, so I updated it with the call centre agent. Later in the week I phoned again just to make sure all is good now and they told me I have to phone finance to waiver the installation fee so I phoned finance and they said there is no problem by them. By the week of the 9th of July I phoned again and I was told they can't even see an update on my ticket since the 14th of June. I then went into a Telkom store and asked what's going on. They told me they can see the escalation and will forward it again. I phoned again the 16th and they said it looks like it is passed on to an individual person and I should received an update by the end of day. It is today the 18th of July and nobody from Telkom phoned me once. I always make sure my bill is paid in advance. I was even told by a call centre consultant that the technical department can't see my order and another time that their systems are not synchronising. I left alone to say that I possibly phoned 4 more times in which they told me the systems are down I must phone 2 hours later and get the same message the next day. I need to know who can assist me moving my Telkom ADSL line from my previous premises to my new address....... My new place do not have fibre yet else I would have left Telkom immediately. My ticket ref nr is: **********