TELKOM - WORST SERVICE EVER!!!!

Worst service ever!! This is day 10 now that I am without internet service. I had to lock two calls for the same problem because the first call was closed as resolved without even looking into the problem. I do phone on a daily basis and every day I do get a different message ie they cannot trace/find the reference, the technicians are still testing the ADSL line ..... call has been closed without fixing the problem, call has been escalated, the escalated call has been cancelled - gave me a new escalation number etc. The problem is my daughter does home-school and is writing exams at the moment. She's unable to download and upload any documents. I have mentioned it repeatedly to the call centre assistants, but to the Telkom workers her school career doesn't mean a thing. I am so fed up with Telkom and can't wait for my contract to end!