Telkom - Worst service ever.

App**** for Fibre at my home. Received confirmation that I was approved and I received an Email address and password on 10 April. Phoned weekly to get installation date. Got told my order was escalated (twice). Then I was told that a technician would contact me within 48 hours (2nd of May) to provide an installation date. Phoned on 17th of May and spoke to Teressa. She told me that the order was cancelled on 12 April because there is no fibre in my area. She checked and established that there is fibre in my area but my order was captured on the old system. So for a month nothing happened to my intitial order! Teressa was very professional and created a new order for me on the new system. She also promised to personally track this for me with regular feedback to myself. Let's see what happens now ha..ha.