Telkom worst service ever

For the past couple of months I have a problem with our internet at home. About 2 - 3 weeks ago I tried to contact the call centre to request assistance and after 45 min (on my cellphone) they answered the phone and dropped the call immediately. So I went on the internet to the Telkom site and clicked on the virtual communication. After waiting almost 10+ minutes - no one attended to my enquiry.

So strange... isnt it. So the last resort was to send an e-mail enquiry and to date no responds from your offices. Excellent customer service I will say.

So this morning I decided to go in to the closest store - which is Cape Gate only to be told they only sell your products and can not assist with my enquiry. So by that time as you can imagine I was already fuming! I requested to cancel your services and was told I need to phone your call center. Funny thing is - YOUR CALL CENTER DO NOT ANSWER CALLS!!!!! I wanted to speak to someone and was told there is no one I can speak to I have to call the call center.

So I left the store. I contacted the call center and spoke to a very friendly lady Beatrice who forwarded the cancellation sheet. BUT I was informed that it will take 21 working days before this will be cancelled.

I want your product off my premises and to me there is NO 21 waiting period. I will never recommend you as a service provider! EVER!! out of the couple of years being my service provider I can really say there should be only 1 month without hassles!

I will bring my account up to date today and this will be my finally payment to TELKOM. Never again will I buy from you or support you due to the poor service I received since I joined.