Telkom worst service ever.

I have an existing telkom line an wanted to add an aditional line, since all telkom stores are closing down i phoned in and asked for the same package as my existing line and they activated an unlimited contract forR599 on my name now i cant activate and adsl line on this number because its a contract and now its my problem, i phoned 10210 and i just never get to a consultant just on hold for hours on end. Something must be done about telkom service we are forced to deal with them since they the only landline providers.