Telkom - worst service delivery experience ever.

On 31 January our Telkom line (both phone line and DSL connection) stopped working as did the neighbour's on either side of my property. As we have terrible GSM/LTE signal where we are, this is our primary communication means.

I logged a call via the chat facility on the Telkom website and was given a reference number. Both the neighbours did the same. We have all followed up daily and all get the same response: "It's being attended to." No further explanation.

We were all told that a technician would contact us. No one has contacted any of us except one sms with a reference number initially.

It is now 9 days later and we still have no service, have had no communication and cannot get any information from the call centre.