TELKOM WORST SERVICE COMPANY IN SA

Worst ever customer experience! Been struggling for 5 months now. Store in Kimberley, Diamond Pavilion Mall, not helpful at all. The manager is never there and if he is, you only get empty promises of him calling back or following up. This is so frustrating. If you call Telkom care line you are just being send from one person to another and nobody can help. Nobody can give assistance. And you are back at square one. I have never in my life experience such BAD customer service. We have a internet contract with them, stating that we getting a certain speed... but that 20mbps speed only goes to 3mbps maybe 5 and after several times asking for help - nothing yet has been done. And through it all, I am still paying the contract every month and not receiving what I am paying for. I see this as THEFT. ( You pay for a car, but you receive a bicycle!!!) Technician was sent in July, he stated that the speed was too low and that there are too many users on the same signal. Telkom store is selling contracts without checking how many users are already using the specific signal / tower. So you pay for a 20mbps speed line, but it goes up to max 5mbps!!! It was said that they will fix the problem but 2months later, still nothing has been done. I've been making calls, going to the store, in and out, and suddenly NO ONE knew of this technician that was in my house - a STRANGER that was sent by TELKOM! No report, no nothing. That was when I decided I want to cancel the contract. But was said that I should pay the penalty fee for stopping the contract. Sorry?? This was not a breach of contract from my side!!! They failed to hold up their part of the agreement. Why should I pay more than R1000 rand to cancel. I have been paying 5+ months contract fees for something I am not receiving. I tried to explain that to Telkom care Line, the manager at the store, but to no success. Just empty promises. Another technician was sent out to my house in September. Also stating the same. We are receiving NOT WHAT WE ARE PAYING FOR!!!!!! So again I tried to cancel - because I am still paying every month and not even using their internet more!!!! Up to now - since July - no luck. Still paying - still not cancelled. Again, for me, that is THEFT!!!! I talked to a manager at Vodacom that said if something like that happens at their store, they send out a technician to fix the problem and if not possible to fix the problem, they would cancel the contract WITHOUT the customer paying any penalty fee. I have made calls, visited the store many times, WHATSUP the manager, sending E-mails !!!!