Telkom worst service by far!!!!!

I lost my phone on Tuesday, 28 Oct 2025 and suspended my sim card the same day. I went into the Telkom store the following day to lift the suspension.

I am extremely disappointed with the poor service I received during my recent SIM swap request as I have been told that the SIM is still suspended three days later with no clear communication or updates. Each time I contacted customer service, I received inconsistent information and was repeatedly told to “wait 24 hours.” Even after that period passed, nothing was resolved, I was only told that the query had been escalated and given reference number 104 945 226 .

This lack of urgency and accountability is unacceptable, especially when being left without mobile access affects both personal and work communication. I expect better efficiency and customer support from a service provider of your size. Please improve your turnaround times and ensure that customers are kept informed throughout the process