Telkom - WORST SERVICE AND PRODUCT PROVIDER

Good day, (This email is sent due to Telkom giving me no assistance over the phone) Kindly be advised on the 26th of November (Cyber Monday) I called Telkom Mobile on 10213 between 3 and 3.30pm and spoke to a sales agent to purchase the Samsung A8. I spoke to Siyabonga and he advised the samsung is going on special for 249 per month free me benefits which includes 10GB for the first 6 months thereafter 1GB and 100mins.

Before agreeing and authorising I asked if there is still phones available and he assured me there are 58 phones available. After this I then authorised for the debit order of R249 be debited from my account(based on the assurance and confirmation Siyabonga gave me) has this was a new rule to confirm debits can be made with the account details provided (also im a current customer for the past 5 years).

Keep in mind for the past two weeks I have been calling telkom asking uodates and statuses of my application after the debit order went through. I received a call from Tsepho advising my the Samsung A8 is end of life and Telkom is offering me a downgrade to the Samsung A6+. I advised him I will be doing research on this phone before purchasing it. I then found out aftrr many reviews this phone is very slow and currently I have a slow phone and will not buy another slow phone.

I then called Mariamo Pillay from Sales and gave her my query stated above and she tried to assist where she can but today she advised me that the Order department advised they are waiting for TELKOM to advise what to do with the orders that did not receive the samsung A8 and who do not want the samsung A6 she also advised ne yesterday 05.12.2018. Samsung A6+ is a downgrade and a terrible phone as it has many bad reviews.

if you could please assist me with offering me the same contract benefits to the Samsung A8 that was advertised on Cyber Monday but with a samsung phone either same level has A8 or higher.

I am very disappointed in Telkoms service as incorrect information was given to the sales team which resulted in the sales agent giving incorrect information. This is against the Consumer Act has this falls under false advertising and information given to the customer. This also outlines telkom employees being ***********.

I appreciate your assistance in this matter as soon as possible as I expect this to be sorted out by Monday as this has been a two week issue.

Kind Regards Careleigh David