TELKOM- WORST SERVICE

Absolute terrible service, struggling with network connections on a bi-hourly basis. We have requested for a technician to come out on numerous occasions, we have requested for a report because it seems that our account has been hacked and all other devices in my home have been routed, unless it is telkom themselves who have done so, due to this they have damaged 2 of my laptops worth R11000 AND R9000 and three cellphones that were all on the network. We cannot stream or use our devices, it is the worst service that we have ever experienced and all call centres are useless to us as they keep logging faults or keeping us on hold in the hope that we will get tired and hang up, they also cannot tell us on their systems who is logging into our account or who is logging faults etc. At this point we are looking to handle this matter legally because our valuable business information is at risk as well as personal information and banking information. It shouldn't take 4 months to resolve this matter especially with the amounts of times we have to call the call centres to reset our passwords, and is now locked out, we can only use the LAN CABLE TO CONNECT. I want this matter resolved by the end on this week or Telkom will have to deal with my attorney AND I WILL BE BACK PAID FOR ALL THE MONTHS THAT I COULD NOT USE THIS VERY EXPENSIVE USELESS SERVICE THAT THEY ARE OFFERING TO ME.