TELKOM WORST SERVICE
In October last year our cables we ****** and Telkom advised me that they will not be replacing the cables so i cancelled the contract due to the fact that i am not going to pay for a service that i will not be receiving. A week or so later they advised that they will be replacing the cables and wanted to confirm cancellation. So i said that if they are replacing the cables then they must retract the cancellation. And i was connected once again.
In March i tried to do a upgrade with no success due to the area i stay in didn't cover up to a 10mb line. On the 23 of May this year my line was cancelled/suspended with a credit on my account to the fact that the system only pick up the cancellation then and the agent never cancelled the line. I then spoke to agent after agent after sales agent to rectify the situation. On the 25th of May i spoke to a sales manager and he reassured me that my line will be sorted out within 7 working days. I always need to contact Telkom with regards to a follow up with no success. The 12th of June i contacted once again and the agent told me that i will have connection within 2 days that would've been the Friday. On the 14th i called again to follow up and they said a service number needs to be released and then i will be active. Today on the 18th June I called again and all that the agent can say is that the case has been escalated to the back office so that IT can release the number. I would like to know what is the hold up with Telkom services. It has been frustrating dealing with agent after agent not getting the right information. My situation that i have explained has been summarized. I am currently not impressed with Telkom as a service provider. As i said I'm in credit with Telkom. I also paid for other services that require internet and i have lost that monies due to not having access to internet because of Telkoms stupidity. Who is going to reimburse me for the loss i occurred as well as the inconvenience Telkom has put me through ?
I also called again just now (14h15) just to find out that NO escalation has been logged and the last reference they have on the system was logged 27 May 2019. ???? Can someone please explain this? Warren that called me this morning assured me that the escalation was being put through to IT as of this morning. I am requesting that one of your managers get back to me today as I want this matter sorted out this week!! I am done being nice and having to be inconvenienced for a cancellation that was NEVER meant to happen.
Brenton LS Kleynhans Director and Founder: Greensworth Ltd Pty