Telkom Worst Service

Cable theft in our area occured in December, logged the call on the 20th of December 2018 and a technician only arrived at our house on saturday 12 January 2018. We were advised to upgrade to fixed line look a like and we placed an order online and a week later they say the order hasn't been completed and the consultant didn't press submit. They telling me about escalating it. I just want the order to be processed and the phone delivered. Worst service ever when you call in they give you excuses and say they will escalate but their escalation is pointless no progress. Every month the bill is being paid without a fail yet Im not receiving any service. When you ask to speak to a manager you get told his in a meeting and will call you back but he never calls back.