TELKOM - WORST SERVICE

I app**** for an uncapped 4meg line on 04 September 2018 in a Telkom store.

The installation and ADSL line are free, as per the contract. On 14 September 2018, I phone for a follow-up. They inform me that there was a technician at the exchange point, and they were installing lines. I then made an appointment for the technician to install the router on 15 September 2018, as the consultant gave me dates to chose from.

on 15 September 2018, nobody pitched or phoned. I phoned Telkom because no technician was in near sight! After a very long discussion and argument over the phone with the consultant and a manager, they just said sorry, somebody will come on Monday.

Monday, 16 September comes and I phone once again to make sure that the installation is booked, and if they can maybe give me an estimated time. Just after 08:00 they were offline, and that consultant asked me to phone back in 1-2 hours, I phone back around 14:00 they are still offline, and still no technician. Around 14:30, I phone again, after holding for about 10min, a consultant finally answers. This consultant is shocked, and tried to assist me, she called the technician, but he was apparently not booked??????? She then told me that she is emailing her manager, and the technician will come on Tuesday, 18 September 2018.

18 September 2018, around 08:30 I phone again as a follow up, the consultant informs me that on the system it indicated the the installation was booked for Monday, 17 September, and nothing for 18 September again. ***?????

First time dealing with them, and I must honestly say, they are the worst service provider!!