Telkom worst service

I did an upgrade for a R599 home unlimited package on 10 Nov 2017 I have been overcharged only had activation on 22Nov2017 I requested transfer of my line on 27Nov2017 and line to be ceased on 1Dec2017. Transfer not done. Requested upgrade to 24month contract call centre agent did month tto month order for lit box router was to delivered but never get at all. Spoke to so many Telkom agents and in store no one knows what they doing.