TELKOM Worst network service provider and worst costumer service in the world , UNHELPFUL AND UNBOTHERED STAFF MEMBERS

On the 24th of Auguest 2022 I went to TELKOM -NORTHGATE and upgraded my cellphone contract to a SAMSUNG A73 , Cellphone gave me issues: Charging problem, network issues, loses memory and changes date and time , removes my application and upon reinstalling refuses to even launch. Firstly i called Telkom and via customer service i was advised to take back the phone with box as the A73 series is just faulty . i have taken the phone to tELKOM STORE but was advised to take it to Samsung for a report. I took it Samsung and the report came back showing faults . Telkom Sandton City had advised with this report i can send the phone back to Telkom and get a replacement or cancelation of the contract however Telkom Northgate wants to send it to their own technicians as they dont use Samsung technicians . I am not confortable anymore using this phone if it comes back . the series too as it was said to be faulty and its proving as such from the report . i have not started paying for this phone and its gone for "repairs" The supervisor and technician at TELKOM could iron out or clarify anything for me on the questions i had . every answer is rep**** with " I think ...." They are ******** and dont want tyo take any decision , its basicaly as though they are just there to log fault phones , I AM UNAHPPY AND WOULD NOT RECOMMEND ANYONE TO TELKOM AS THEIR INFORMATION CHANGES ALL THE TIME . GO TODAY FOR ONE THING , TOMORROW THEY TELL YOU SOMETHING DIFFERENT ITS SOO ANNOYING AND THEY ARENT TO BE TRUSTED . i REGRET USING TELKOM

tHEIR incompetence IS on ANOTHER level . I wish i could attach the report from Samsung its badly failed that anyone can tell a new phone needs to be issued out there REF TRJ162634 from TELKOM NORTHGATE