Telkom! Worst network provider

What on earth is going on with Telkom. I had a query on my account that resulted in me having to reverse my debit order with Telkom. My account ended up being soft locked for 2 weeks even though payment was made. It took telkom a whole 2 weeks to realize that my account was paid and eventually ended up unlocking my account. Now my other issue is that they are charging me R202 because I reversed my debit order. My debit order date is last day of the month. I made an EFT payment on the 25th and telkom also debited the 31st. That is why I reversed the debit order because it reflected 2 payments. I am now being charged because I wasn't informed that I'll be charged a reversal fee. What **** is this. I'll rather never pay my account and you can hand me over. I don't care. You'll never get your money from me if this **** gets sorted. I refuse to pay that R202.