KC
Kreesan C

1 reviews | Active since Feb 2017

17 Feb 2017, 18:41

TELKOM WORST NETWORK IN SA!!!

<p>I recently purchased a wifi package of 20gigs as of february 1st i recieved my data for the month as of which now the 11/02/2017 is FINISHED!!! i have not downloaded anything neither have i streamed online i am not at home the entire day i get home from work at 5 i go to gym and in back home after 7 so from after 7 till 12 in 11 days i finished 20gigs of data without downloading a single thing hahaha how funny???!!!</p> <p>So today the 11/02/2017 i go to telkom to sort it out only to have to stand in a long cue to be served and when i finally did get served the lady who has an attitude problem does absolutly nothing to help she says its not they fault and then aparently only the night surfer data was printing out the DAY TIME data for "SOME APARENT" reason was just not printing so i could not see where the data went.then she says she has to give it to IT which will take 7DAYS TO GET BACK TO ME which we all know will take a month with the BAD SERVICE FROM TELKOM!! and then tells me if i want more data i need to buy more!!!! I payed R300 for 20gigs of data in 1wee****!!!!!! And she couldnt refund me neither could she give me more data!!!!!!!! And it wasnt evem my fault!!!!!!!</p> <p>I DO NOT RECOMMEND TELKOM TO ANYONE AT ALL!!!!!!!!!!! THE SERVICE IS EXTREMELY BAD AND THEY DO ABSOLUTLY NOTHING TO HELP YOU AT ALL!!!!!! THE STAFF ARE EXTREMELY UNHELPFUL!!!!!!!!!!!!!!!!!!!!</p>

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Replies (2)
Telkom
Telkom's reply18 Feb 2017, 10:49
Official

Thank you for making contact with us.

This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.

Please send us the affected number and ID number of account holder to ***

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Regards
Yazied
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply20 Feb 2017, 09:38
Official

Good Morning Kreesan,

We have validated your data usage and all charges are accurate. Our records indicate no unusual data depletion.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,