Telkom - WORST NETWORK & CLIËNT SERVICE

Telkom definition: "Worst client service company with empty connection-promises. They attract customers with "great" deals, but so called "great" deals will cost you so much extra money, effort and temperamental self-control you will regret the huge mistake you made to move to Telkom.

So here is my story: A week ago, after more than a month's research about best data contracts and cellphone-deals, Telkom Stellenbosch offered me a "great" deal. When I got home the internet was not working, but I thought is was just because it's a new phone and ****le. After 3 days, I asked "the person behind the desk" what is wrong, because the internet connection is still "poor" - eumphemism. He told me he would come out and check the connection. ( 4 days later ). He also saw there is super slow and poor connection and told me he would arrange a technician to come out last Friday or Saturday. I cancelled all my weekend-arrangements to be home when the technician arrives. Did he? No. After I called "The person behind the desk" several times ( 10+ ) and send him a lots of Whatsapp messages, which is, by the way, their only communication medium, and got no answer, he rep**** me on Monday morning: "Morning beautiful / Môre mooiste". The wind was blown from my sails. How can a consultant call a client this? Very very unproffessional I would say.

I went to the shop in the Eikestad mall, and when I stood in front of him he said he quickly need to check something in the back. He stayed away for precisely 7 minutes. When he came back and he then said I have to excuse him, he had to go to the next-door stoor to fetch someone. Am I the only one who interprete this as avoiding confrontation?

When he got back, he brought a #Phone Brand#-sales consultant with. It wasn't a long conversation as this person understood my situation and quickly excused himself as he realised I was rightly obliviously mad about this shockingly terrible client and network service.

Then I demanded to speak to the Manager. She told me that "the person behind the desk" never asked her help regarding getting a technician to pay me a visit. WHAT?!

Today was the last day of the week return policy they have. Postponing for your own sake, the client always stands in the back of the line - nice played Telkom.

Dear Telkom, never ever would I advise ANYONE to do bussiness with you. It is your fault that my work is far behind, I almost missed deadlines for tasks and tests, just because your network service is só poor, I walk faster then your internet loads.

And thanks for the e-mail proof I have that your service is LTE-A in my area, because it's barely H+ 1 bar.

Now I have to wait and see how long it takes for you to awake out of the terrible mess of a service provider and client service you are.

CAN'T WAIT WHEN THE CANCELLATION OF MY CONTRACT(s) IS ACCEPTED.

Good riddance to the worst Cellphone / Internet Service Provider there is, and probably will ever be. Must've listened to the other thousands of people that is complaining about Telkom...