Telkom worst network and service provider ever

I had a visit to the Telkom store to mention the one at Maponya mall to be specific, was assisted by a consultant named Lndiwe Makhathini, ive been a Telkom client for the past 10 years and counting and never had such issues with Telkom before hence to my dismay was very surprised, i needed to add another handset to the ones i currently have cause i use them for business purposes Lindiwe went ahead and one the application and told me everything is sorted the application is approved unfortunatelly i just had for stock to be delivered cause they were out of stock, which i understood and she would call me when stock arrives, a week later i went to the store to find out if theres any stock available and she told me no theres non i decided to go to another store in south gate mall and the consultant reviewed my application and mentioned that there is stock available at maponya mall hence i went back there only to find lindiwes manager Zimkhitha Mlygutu she mentioned the same thing about stock not being available i should call he on tuesday, i left and called her again on tuesday, thats when she mentioned that stock is still not available and we almost counting 2 weeks and the stock that they have is reserved for other clients, and ieve if there was stoch since i already have 3 or more hand sets on contract a call should be logged first for approvel of the forth one caus ethats standard telkom procedure, so my question is the first time i went to telkom and donne the application with lindiwe why was this not mentioned to me that i can only get another handset upon a manager discretion or once i get aproved, why did she mention to me that its approved hes just waiting for stock, the incompetency of the telkom consultant has resulted in me loosing faith and 10 years of business relationship with telkom caus emy consultant had to use that handset to carry out my bysiness so that i can afford to pay telkom almost 5k everymoth from what i normally pay them was very disapointed in the tway the manager and the consultant of the store handled this matter to date without any feed back cause i constantly had to call and go after them for feedback.