Telkom WORST, MEAN, HORRIBLE, PATHETIC SERVICE

<p>Okay so here my story begins.</p> <p>When I fist app**** for wifi with this stupid telkom company they gave us the wrong package (R999) and when we requested it to be moved to the R799.00 UNCAPPED one we actually wanted we where told that we will have to wait 3 months before this could happen so we had no choice but to wait.</p> <p>I then fell behind on payments due to personal reasons but finally got my account up to date, paid for all those days that we did not even have access to wifi.</p> <p>Anyway so just before I made the last payment to get my account up to date I was told that the line would be acctivated withing 48 hours. (It has now been 11 days later)</p> <p>Then on email I was advised that someone would phone me. Sure enough someone did try to phone me ONLY TWICE and I was not available to answer the phone at the times they phone and I got an SMS a few minutes after the second missed call saying the case has been closed (wifi still not active)</p> <p>So like before (and up till today) I quickly got in touch with someone from Telkom and they told me, "no, no the case is still open" a day or so later I got in touch again just to get the response below:</p> <p>"Kindly note that the Wifi Number “affected number -0######### and sim number recycled already”</p> <p>And our back office has tried to call you but all the calls was unreachable. </p> <p> </p> <p>#All the calls??? Are you kidding me!!! You Only Phoned TWICE!!!!</p> <p> </p> <p>So I immediatly phoned again furioiusly explaining the situation to the women I was speaking to and she claimed that she "opened" the case again, but I did not receive any confirmation and later that they I inquired about my case again, just to go around in the sircle again having to hear that they case has been closed because the two times they phoned that I could not answer. </p> <p> </p> <p>This has litteraly been goin on for 11 days non stop now. I phone, they tell me that the case was closed, I get furious, they tell me the case has been opened and someone will phone me. 11 days later, R7000.00+ paid for litteraly NOTHING, New monthly statement coming soon, wifi will not be activated because the new statement has not been paid.</p> <p>They refuse to put me through to the actual people who can put the wifi on. Oh yes, previously I also got an email stating that the line will be activated about 48 hours later just to get the wonderful (Sarcastic) SMS claiming that the "Case Has Been Clossed"!!!!!!!!!!!!!!!!! And the wifi still not on!!!!</p> <p> </p> <p>Now I get the same stupid automated email over and over again when I email them. </p> <p> </p> <p>It starts with them wanting the below details, </p> <p> </p> <p>1. Affected Number - </p> <p>2. I.D/passport number - </p> <p>3. Residential / Billing Address - </p> <p>4. Alternative number - </p> <p> </p> <p>After I send them these details this is the response I get:</p> <p>Good evening Annie,</p> <p>Thank you for enquiry,</p> <p>Please note that the turnaround time is 72working hours.</p> <p> </p> <p>haha 72hours!!! WE ARE ALREADY ON 264HOURS!!!!</p> <p> </p> <p>I wish I checked them out on Hello Peter before taking one of their packages. The public found it rather easy to cause big trouble for the Spur branches, maybe next we should take the same action against telkom!!!!!!!!!!!!!</p> <p> </p> <p>Just in case someone from telkom actually sees this, my umpteenth time case number is ********** 6 it was also ********** 1 untill you people just decided to close the case WITHOUT RESOLVING IT!!!</p> <p>I CAN ALSO SEND YOU A 1000 OTHER CASE NUMBERS REGARDING THE SAME DAMN CASE WHICH WAS NEVER RESOLVED AND ONLY CLOSED BECAUSE YOU PEOPLE FELT LIKE IT!!!!!</p>