Telkom = Worst Management S****s Ever!

Today (03.03.2018 at about 12:00 pm) I went to the Greenacres branch of Telkom and I do not think I have ever experienced such horrible service before. I asked for assistance with my account that was hacked and a bill that was created on my account of R19000. I told the lady, named Beverly Liwing or Lywing (not sure of the spelling as she was resisting to give me her name) that I will not be able to pay the bill because I didn't use limit of R19000 and I am not planning on using it either and that I needed to change my number because someone has my details and is adjusting my limits without my consent. I was told that this was not possible and they receive ********** cases on the daily and that I have no choice but to pay the bill and Telkom cannot write off a bill of R19000. Not only was she unwilling to assist but she would not allow me to explain my query and kept interrupting me and became annoyed when I asked her to allow me to finish my sentences because she felt she knew what I wanted to say. She also made me well aware that she is second in charge and when she heard about my query from one of her colleagues she already decided that she's going to take the query and would not have allowed me to speak to another staff member. I was also told by this lady who is 2IC that I am not the account holder and she cannot assist me however, my statements that I receive every month reflect my details (name, surname and address) ONLY! I had my ID book with me and all relevant verification information yet I was shown away. I was also told by this 2IC to take a day's leave at work and go to the Walmer branch to get the contract that I signed showing my signature on it to verify that I did the upgrade and all contractual information as the manager at Walmer was off for the day and the manager is the only one who can give me this contract. Not only is my query being delayed but I am also being inconvenienced. How about asking your colleagues from that branch to scan the document and email it through but you rather inconvenience your customers by asking them to go all the way to another branch on another day and use their annual leave also to do so. When I asked this lady for her name, she asked me why I wanted her details and I had to struggle with her to get her name and surname. Why did you allow me to renew my contract if I am not the account holder but refuse to assist when I need your help. Is this how you do business? Allow anyone to sign contracts and adjust limits on accounts but when assistance is needed on this very account then suddenly verification is being scrutinized? I was then forced to go the BayWest branch and there I was assisted and told that I am in fact the account holder, I was assisted with overriding the R19000 limit and I had my number changed without me leaving that branch. Telkom if this is what your so called MANAGEMENT looks like then I am disgusted to say the least. The picture that you paint is that your management is untouchable and we as customers have no say on our own accounts and should just swallow unjust and dishonest deeds and **** bricks whilst paying humongous bills. I do not think I want to renew my contract again and I regret ever doing business with you. Your managers should be properly trained on customer service and mainting your already existing clients because it seems that you are only sales orientated and once the deed of sale is through then the service stops. I have had better service at home affairs! Ps. I do find it funny that this 2IC told me that I must pay a bill on an account that I "do not own". #****edup! #Shocked! #WorstServiceEver! #NoManagementS****s!