TELKOM- WORST ISP IN THE WORLD

<div style="color: #555555;">I've lived in a few countries thus far and I have never experienced the pain, unprofessional and just sheer pathetic service, like I've recieved from telkom</div> <div style="color: #555555;"> </div> <div style="color: #555555;">I've moved into a new house and now need to rellocate my telkom line. After three weeks of trying to just get through to their call centre, it's finally arranged for Friday the 22nd of July. </div> <div style="color: #555555;"> </div> <div style="color: #555555;">I received 8 text messages on the friday morning up until 10 am saying I must be at home from 7am -12 noon for the technician to install.</div> <div style="color: #555555;"> </div> <div style="color: #555555;">At 11.15 I decide to call Telkom to find out what's happening since the technician hasn't arrived. After 30 mins of being passed from pillar to post and being passed to 4 differnet departments, I'm told the line will not be installed due to technical issues. </div> <div style="color: #555555;"> </div> <div style="color: #555555;">I've lost 5 hours of my day, had to take time off work to sit at home only to NOT even be informed that the installation won't take place. Had I not called, I would have been waiting at home with absolutely no communication from telkom. I've not lost half day from my annual leave.</div> <div style="color: #555555;"> </div> <div style="color: #555555;">This is pathetic and unacceptable. Telkom is a disgusting service and it's time people saw through the lies on their website and adverts. </div> <div style="color: #555555;"> </div> <p style="color: #555555;"> </p> <div style="color: #555555;">I will be cancelling my service with telkom and I would advise everyone reading this to find an alternative. It's just not worth the pain and frustration. They did not even have the professionalism or courtesy to inform me that the installation won't take place yet they sent me over 20 texts over a 2 day period confirming the installation.</div> <div style="color: #555555;"> </div> <div style="color: #555555;">I've also just moved offices and we needed telephone lines. We contact telkom everyday for 2 weeks to arrange a sales consult and a month later we still have heard from their business team. It's a joke. We are now using another ISP for our business. What's the point in spending millions of Rands on advertising if you can keep customers or professionally deal with new customers.</div> <div style="color: #555555;"> </div> <div style="color: #555555;">Perhaps telkom should spend less money on advertising and more money on hiring more competent staff.</div>