Telkom worst ISP ever

Never have I ever deal with a company who don't care for their customers. I've lodge a claim more then a month ago for my lost phone and still never received any confirmation from telkom. I bought the phone for my mom which lost it and now she have to be with out a phone we can't phone her to check up on her. Every time I phone its the same story and every time its my case handler will phone me before the end of business which I'm still waiting for the past weeks and his name his Ayanda Luvoyo. I'm leaving on Monday for work and will only be back after Christmas that will make it two month. Worst ISP ever!!!!!