Telkom - Worst internet provider - Furious is an understatement!

This is addressed to Telkom - you bunch of idiotic *******. If I have to go through the frustration of waiting another ****** minute ****erally) for a simple app like Facebook to open, OR if I have to go through the effort of walking into another understaffed and over crowded Telkom store to “escalate” my problem to the computer that seems to be managing 99% of all communication between the client and Telkom, I might just lose the last bit of patience I possess. It’s impossible to describe the level of anger I have experienced during the last 2/3 months.

I have literally been paying for a service for the last few months that is technically non-existent. After doing several speed tests, I once got a downloading speed of less than 0.10 Mbps!!!!!!!! And it consistently operates at a speed of LESS than 1 Mbps - at half that speed to be exact. I have proof, if required.

How can you expect me to be satisfied with something this ridiculous??? I even cancelled my internet services and reactivated it, in order to get your attention. With absolutely no success - do you even try to retain unsatisfied clients? Nobody phoned me to establish what the problem was. How does anyone get your attention? And there is NO ONE (referring to a person) you can physically explain your situation to! The staff just redirects you to the online platform. There is no link between the store and the idiots who pull all the strings. How do you state your case to a computer system - which is the only method of communication apparently. Thank goodness a branch manager (I assume) assisted me after the 6th visit to your store. I refused to pay any penalty fees when I did my final cancellation and offered to gladly give back my LTE router. I mean, how do you expect an internet dependent, working individual to continue like this? After which the manager was able to waiver any applicable penalty fees - I have yet to see if I will be charged.

The funny thing is, I renewed my previous 2 year LTE contract a few months ago. It was never a problem, otherwise I wouldn’t have renewed whatsoever. What happened?

Do you know what cracks me up the most - I couldnt even get onto the Telkom online portal (to investigate) because my internet speed is too slow. What a joke! I once again had to make use of my cellphone data.

Never have I been able to watch/stream something during peak hours. An uninterrupted BUFFERING seems to be the norm. I hope you read that correctly. And when do you expect me to stream as a working individual? Peak hours are the only times during the week that I am able to do so. And you sold the product claiming and promising a download speed of between 10 Mbps and 90 Mbps - funny!

It's even impossible to complain or report a fault. If you choose the “Report a Fault” option on the Telkom online portal, it redirects you to a page on how to fix the problem yourself!!! How pathetic can you be. Obviously trying to avoid any complaints whatsoever! What living idiot came up with that idea? "The best way to reduce complaints entirely is to eliminate any channel possible by which someone can lodge a complaint".

Do you know how much additional cellphone data I had to use during the last few months because my wifi was only functional half of the time?

I am not only cancelling my internet package without any penalty fees, but you are refunding me the last 2 months’ (Nov and Dec) installments for only providing a service that was 50% functional for the last few months AND op top of that, I only received 30GB of my Anytime data for Dec... where is the second 30GB as I have the double up package???

Do you know what will happen next - I will probably still be billed for the next few months, even after cancellation (like every other Telkom client complains about) and I will probably be charged the penalty fees. I will reverse every single debit order and you WILL clear my name thereafter. And I swear to... someone, if you dont refund me the for Nov and Dec, I will become an even worse client.

To be clear - your staff saved the day, but I still despise Telkom itself. Cant wait for my cellphone contract to expire. Fools!