Telkom - worst internet provider

I have been with Telkom for almost a year now and it has been nothing but misery. At the moment both my landline and my data connection has been down for 2 weeks with no resolution in sight. Telkom agents refuse to contact me telephonically and I am limited to contacting them via a chat system on the Telkom website where they have been giving me the same (almost pre-programmed) responses for over a week. "Your fault is with an assigner and will be assigned to a technician". And that is where they leave it, sometimes even cutting me off before I can ask any further questions. Telkom,for those that do not know, does not have a complaints Dept. Their complaints go to an e-mail where there is also no response received ever (I should know as I logged a complaint last year May to which the response is still pending). I have even taken them to ICASA, but it seems the response from ICASA is even worse than Telkom (which is ********** already) I would strongly advise anyone against ever considering using Telkom's services as you might be put through the the same hair-pulling experience I have gone through.