Telkom - WORST Internet provide EVER!!

So, our business uncapped ADSL with Telkom provided intermittent service since 2 March and finally stopped working completely on 5 March 2018. I have called Telkom on a DAILY basis to look into the issue, and the fault has been escalated DAILY, but every time I speak to a call centre agent, I'm told that it was never escalated, and then it gets escalated once more? I was also informed more than once, that it is an EXCHANGE server issue, and it is an area outage? Although our neighbors in the office block is also with Telkom, but their internet word? How do you explain an 'area outage'? The one hand doesn't know what the other is doing...Its been 2 weeks that we are without internet - nobody can operate a business like that? Please stay away from Telkom and rather go to ANY other service provide who actually cares about their clients!