HB
Hanli B

1 reviews | Active since Aug 2012

17 Mar 2016, 10:07

TELKOM: WORST INCOMPETANCE IN THE WORLD!!!

I was offered Fibre for free for 60 days from Telkom on 7 March 2016 and received a sms to confirm my order with the following reference number - ***. I heard nothing from them and then phoned the number they provided in the sms, *** yesterday at about 18h00. The person that answered said that he can't help me as it is the technical department and I should phone them back in the morning. This morning I phoned them back and the person that answered said I can't talk to him he's at the technical department I should phone 10213. I phoned 10213 and the lady said I can't talk to her she'll put me through to the right department. She put me back to the technical department. A guy at the technical department said he can't help I should phone 10210. I phoned 10210 and the lady who answered said I can't talk to her she'll put me through to the right department. She put me back to the technical department. The guy who answered there said I can't talk to him. I should should phone 10213. I phoned 10213 and the lady who answered put the phone down in my ear.

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Replies (1)
Telkom
Telkom's reply17 Mar 2016, 12:02
Official
Hello HanliBotes,

This response serves as confirmation that your query has been received.
Your reference number : SM214277
A consultant from our fulfilment team will be in contact to assist with the query.

Regards
Noleen
Telkom Social Media Team.