Telkom worst experience to date

It won't allow negative stars, would definitely be high in the negatives if it did. Totally horrible experience with Telkom, don't bother trying to get any customer service or actual help from them because nothing ever gets resolved. This is my 3rd review over the same issue in 2 months, it was for a new installation and nothing was ever even activated yet they're trying to charge me for services never rendered. After multiple emails, calls to their customer service, dealing with dozens of consultants and requesting call backs from management (which never came), this is pretty much the worst kind of experience someone can have with a business in the customer service industry. My initial application was done 18 Feb, after a month with no feedback and multiple follow ups from my side I had it escalated and nearly 6 weeks after applying (and receiving multiple self installation emails) I eventually got a Telkom router delivered. Then more self activation emails (with not a peep from Telkom about anything), a week after that we get another router and tech in from fiber company, they install and say good to go. Then we sit with Telkom moving us around different departments to "close the order" so I can get my login details. Eventually after over a week, nearly a dozen more consultants and calls on my end (because they NEVER call you back) they eventually close the fault logged (because apparently the installation cannot be completed due to a fault, but it's a brand new installation), and revert it back to the fiber company saying it's not from Telkoms side. But I had personally called the fiber company myself and was assured that everything was up and running on their side, all connected and showed connection. I had at this point already spent hundreds on data and have loss of income because I can't work from home, to compound the already frustrating situation even more.

I then requested via email (to the same manager who was supposed to handle the escalated matter now 6 weeks later, who barely responded to my email and literally just diverted me BACK to ANOTHER consultant) to have the order canceled, the router collected and assistance in closing the account, guess what-no response.

Once I've managed to confirm cancellation of my account and that everything is closed properly I will never again support Telkom as a business, and I will most definitely be referring all my friends and family to the company I'm switching over to, who have within 1 day of my initial inquiry and application not only begun the application process immediately but have given me a dedicated consultant to deal with on a one on one basis, so I know every step of the process as it's happening. I have not even had internet with Telkom, it's never been activated yet they want to charge me for internet usage. I need someone from Telkom to contact me today, to arrange for collection of the router and confirm closure of the order, cancel the fees and costs on my account and end this nightmare so I never have to deal with this level of inefficiency and incompetence again.