Telkom, worst ever service no

@Telkom the absolute worst service I have every experienced in my life. I upgraded my DSL line to fibre on the 17 November 2018, installation done from Vumatel and the new model couriered to me by Telkom. From day 1 I have had zero assistance to set up and use the fibre line. I was pushed between technical and sales and nobody has a cooking clue how to assist me. I have decided to cancel with Telkom and go with a different SP... This morning I am told I must wait 30 days for the cancellation to be done. I cannot get a new line until the cancellation is done by Telkom. No service, no internet and I am told I must pay a prorated amount of R2000 for a service I have not received. I now sit with no internet access at home, my wife and I both work from home. I have to use only cell phone data... This is so pathetic