JS
James S

1 reviews | Active since May 2018

09 May 2018, 13:18

TELKOM - WORST EVER

Terrible terrible terrible!!!!!!!! Worst service & experience. Firstly my telkom line was not working for 4weeks, then 3 weeks, then 2 weeks whereby I still had to pay the full amount before I could log a query. After spending R7000 for NO telephone or internet, I was told I had to pay a further R5000 before my 'suspension' could be lifted. Everytime I get told I had to pay to be able to log a complaint! According to Telkom I will be refunded for the time period I had no service. NEVER HAPPENED!!!!! I had to pay a further R4200 before my line can be activated. After paying the full amount, I phoned everyday to enquire regarding the re-activation. I have been on the phone for 6hiurs and been speaking to 9 different people, each telling me to speak to a different department. The problem has still not been resolved. I'm still holding to speak to the 'right' person!!!! STAY AWAY!!!!!!!! WORST SERVICE, TERRIBLE CLIENT TT SERVICE AND ******* BILLING DEPARTMENT

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Replies (1)
Telkom
Telkom's reply23 May 2018, 09:12
Official

Hi

We are sorry to hear this. Thank you for contacting us and bringing this to our attention.

Test result show your service has been restored. Please verify if you need further assistance? Kindly not that we have also referred your query to our billing team to investigate and advise on refund.

Interaction ***

Regards

Hazel

Telkom Social Media Team