Telkom worst ever

We have been without internet for four weeks because telkom cancelled our line without our permission or request. We requested that the line be released and placed in a holding pool, not cancelled. Countless calls to the call center have gotten us nowhere. Sales and billing departments equally unhelpful and uninformed, each pointing responsibility to the other. Calling the call center feels like a waste of time when no one can help you or give you any useful information. Being without internet has negatively impacted our work and studies. Yet,we had to pay outstanding fees ( for the month we didn’t have internet) in order to reinstate a adsl line that was cancelled without our permission.The line has still not been activated (was cancelled at the end of March) and the fees were paid on the 24th of April. When a order number is finally given for the activation of the line, you cannot hear how long it will take as Sale’s system is off. It has been the second time in all the numerous calls that their system is offline and no one can help you. Very unsatisfied and frustrated. No communication from them and wasted hundreds of hours of airtime to get anything done.