Telkom worst Eva

I'm pass irate I feel like crying. I app**** for a router in April this year haven't received the router my account was debited was informed by telkom blue route to reverse the funds. Now my bureau arrears!!! I've been struggling for months to sort this out even emailed the regional manager no answer blue route telkom hands are tied!! I want telkom out of my life I don't owe you it takes years to build a decent credit record that telkom messed up!!