Telkom worst customer service VOIP

I ordered a VOIP service and VOIP handset from Telkom, which the service was activated however no handset sent, when I call Telkom, the answer to me is , 'we are not sure when', its been weeks with no answer as to when i am going to receive my handset, the issue here is bad customer service, agents got no clue of any information to give you, absolutely the worst service i received, will be looking for another service provider other than Telkom as they really don't care about customer service !