TELKOM (Worst customer service experienced ever!)

Telkom has completely *********** operators and are literally the most difficult company to contact. Most shop landlines just ring, the contact numbers always send you from 1 number to another as "they cant assist because you pressed option 3"!! A week after paying an overdue amount, I finally find out that the initial operator told me the incorrect amount to pay, now I cannot do an upgrade until the amount is made. This amount if paid, will still take DAYS to clear. You cannot even make a payment in store so it reflects directly and continue with your upgrade. You must go to a Shoprite/Checkers.....absolutely amazing for a telecoms company. I have 3 business accounts with Telkom and I am amazed at the level of service received. How can they forget to add an amount from September 2020 so they add it onto January 2021 and say I am overdue. I was told to pay an amount and paid it, now through their error, I sit here calling every number possible with absolutely no help. 081180, 081183, 10213, 10210, 10214, or any store is not available. I have accounts with Vodacom & MTN but have never received such bad service EVER!! Thank you Telkom, instead of upgrading my 3 accounts, I will rather move to another Telecoms company! Thank you for nothing.