TELKOM - WORST CUSTOMER SERVICE EVER

<p>I UPGRADED MY CONTRACT, IN APRIL. UP TODATE I HAVE NOT RECEIVED MY HANDSET, NUMEROUS PHONE CALLS EMAILS HAVE BEEN SENT, I HAVE SPENT HOURS ON THE PHONE TRYING TO GET AN ANSWER THEY TRANSFER YOU FROM PILLAR TO POST NO ONE CAN ADVISE ON WHAT IS HAPPENING. I RECEIVED AN INVOICE BILLING ME FOR THE NEW PACKAGE PLUS HANDSET FOR APRIL AND MAY. SO I TOOK THE AFTERNOON OFF AND WENT INTO TELKOM OFFICE AT SOMERSET MALL AND WAS TOLD THAT THE SYSTEM SHOWS THAT THE UPGRADE WAS COMPLETED. I THEN ADVISED THAT I HAVENT RECEIVED MY HANDSET YET, JUST TO BE TOLD THAT THERE IS NOTHING THEY CAN DO, THE PERSON THAT DID THE ACTUAL UPGRADE NEED TO INVESTIGATE, SO I HAVE BEEN WAITING FOR A MONTH. HOW RIDICULOUS IS THIS. THERE ARE NUMEROUS PEOPLE THAT PROMISE THEY WILL GIVE THE CASE OVER TO THEIR MANAGER, AND WILL SORT OUT. REALLY CAN SOMETHING PLEASE BE DONE TO HELP ME </p>