TELKOM WORST CUSTOMER SERVICE EVER.

Let me Start ....... Worst Service ever experienced......... they think we doing them a favor been serviced by them...... the biggest joke is we paying for the service....

We don't have internet access from the 18th April...... and we logged the complaint at the store on the 21st this is the reference number : ********** . that's step one which said the next day to follow up calling the customer care LINE.

Which they said they don't use and i will have to get another reference number : ********** 9. So this is where all the fun begins i was told in 72 hours this will be resolved ? so i waited ........

Then after the 72 hours i called the customer CARE LINE..... which the consultant said we so sorry and he will escalate and give me feedback within the same day and if that wasn't possible call the next day which i'm still waiting.......

so today i call the famous CUSTOMER CARE LINE...... and to my surprise it gets better i will have to wait 9 days that's 72 working hours ...... don't worry about customer paying for a service we cannot use ???????????????? Thats what you call customer care so far ?

I pray i will be able to use the service im paying for and get someone from, TELkom to call me ..........PLEASE .... ********** 263

as for the last customer care person i spoke to she was really having attitude no care for customers frustration as i pay for a service and i was so upset but her customer training was just to make me more angry after asking to speak to her manager she made me wait on the call until i cut the call and i'm here now ..... hope that someone from TELKOM will care for the client and sort this issue i have :( so sad to be treated like this.