TELKOM WORST CUSTOMER SERVICE AND THEY SEND YOU SURVEY THAT YOU CANNOT DO

I SEND AND EMAIL TO MANAGEMENT LAST FRIDAY, NOBODY HAS REP****:

Herewith the details , where can I go to resolve ???

Email I was given: ***

Jaqueline Nunn <***> Attachments Sep 16, 2021, 1:58 PM (4 days ago) to LesoH

Hi,

Hope you are well.

This router we have been paying for but has never used because it does not work .

I am really very, very unsatisfied with your service why do they sell things that they know their responsibility is to check if there is coverage.

We have relocated and also want to update our details, but there is also no coverage, please we want a solution as this is not fair.

When is our whole contract ending and how do I update our physical address:

Herewith :

10 Koraal Street C Place Jeffreys Bay 6300

I alos have an issue with my router also never nearly used it the contract has expired however, I keep on being charged.

I laid a complaint on Hellopeter ... your name is very bad there and you never reply, don't you care of respect clients and your name"Brand"

I also attaching my bill and I was married my surname is Nunn, ID : ***.

I have been advised by my attorney Andre Scoombee should you not sort this matter out , we will take it to the OMBUDSMAN.

Please advise when Thompson all contracts ending and a solution for the router that never works we have to use our phones as hotspots.

Looking forward to hear from you ,

Regards,

Jaqui ***